Frequently Asked Questions


Stream Packages are a set of graphics designed to enhance your stream. Animated Overlays for OBS such as Starting Soon, Be Right Back, Twitch Overlays, Banners, Panels, among other graphics depending on the package chosen. Every color, text and detail is strategically thought to attract and capture the attention of your viewers.

With each passing day it becomes more difficult to gain attention on Twitch and stand out from the crowd, for this you need all the tools available to improve your stream and bring content that stands out.

Stream Packages have everything you need to make your stream stand out, build your brand, increase viewers and engagement, with a professional, complete, and affordable design, so you can start your stream today without worrying about anything else.

Visit our Tutorials section for in-depth information about setting up your stream with overlays.

At this time we are not taking custom requests, maybe in the future!

If you are looking for a specific game overlays and don’t see them here, you can feel free to contact us and make a suggestion. If there will be enough suggestions for a specific games, we will do our best to create overlay package for it.

Absolutely! Our stream overlays work with all major streaming platforms. They are also compatible with most streaming software!

If you need help setting up for a specific streaming platform, visit out Tutorial section for help.


There are a few possibilities for your download link delivery to be delayed.

Check your spam folder
Sometimes Email clients might register our messages as spam, please make sure to check your spam folder.

Payments on hold
It is common for PayPal to delay, or hold, payments when funds are not immediately available. In this case it may take up to 48 hours for our system to be notified that your payment has been completed.

Your Account
In the rare case that your Email confirmation was not sent, you can also view your products that you’ve purchased in your download section of your account.

If your payment is on hold, your file will not be available for download. Sometimes payments are not processed instantly. In this case, you’ll need to wait until your funds are verified and the transaction has cleared.

If your payment went through and you’re still having issues downloading you files, please use our contact form and let us know how we can help you.

The product details page will specifically mention if Photoshop, After Effects, or original files are included, and what these files will include.

Most packages do not include these files for things like scene or overlay designs. However, we try to package in helpful PSD files like panel templates or custom text effects.

Our goal is to provide products that allow any user create a stream without the need of professional image editing and motion graphic software.

Every package and product downloaded from our Store comes in a ZIP format, which indicates you need to extract everything from it in order to import them to software etc.

What is a ZIP file? 

A ZIP is a file format that’s used to compress one or more files together into a single location and folder. This is good for reducing the file size and making it easier to download etc.

How can I unzip a ZIP file?

  • First, find the zipped folder.

  • To unzip a single file or folder, double-click the zipped folder to open it. Then, drag or copy the item from the zipped folder to a new location.

  • To unzip the entire folder, right-click to select Extract Alland then follow the instructions that will show up.


We accept all major credit and debit cards. In addition to that purchases can be made through PayPal, Google Pay & Apple Pay.

If you’re having trouble with your payment method, please get in touch with our support team.

Since your purchase is a digital product, it is considered “used” after download, and all purchases made on Oakway Graphics are non-refundable or exchangeable.
Since the products made available here are intangible, there is a strict no refund policy. The onus is on you, as a consumer, to make responsible decisions about the purchases you make online.
There is generally no obligation to provide a refund in situations like the following:
  • You have changed your mind about a digital product
  • You bought a digital product by mistake
  • You don’t want a digital product after you’ve downloaded it
  • You do not have sufficient expertise to use the digital product
  • The digital product did not meet your expectations
  • You ask for goodwill
  • You can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation)

There might be a few exceptions, for example, you purchased two identical items by mistake or something similar. If that happens, feel free to reach out to us and explain the situation and our support team will manually review your request.

Have more questions?

If you have any questions you didn’t find answers for, please don’t hesitate to contact our customer service team.
We are always happy to help!

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